SME : Telecom Domain

Wipro

Pune

Job Description Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. ͏ 4-6 years of overall Experience 2-4 year experience as a subject matter expert in Telecom ISP repair and troubleshooting domain. • Advanced knowledge of TCP/IP, DNS, DHCP, latency, packet loss • Hands-on experience with fiber and broadband diagnostics • Ability to interpret optical power levels, alarms, and error counters • Strong analytical and decision-making skills under pressure • Clear technical communication and stakeholder coordination ͏ ͏ Provide advanced technical support, act as escalation point for complex ISP repair issues, and drive root-cause fixes to reduce repeat faults and call volume.