SERVICE DESK-SERVICE DESK

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Service Desk – Level 2 (L2) Engineer / Analyst – Job Description Role Overview The Service Desk L2 Engineer serves as the first point of escalation for L1 teams and is responsible for managing technically complex incidents, service requests, and problem resolution. The role involves ensuring timely service delivery, maintaining high-quality technical documentation, and supporting L1 associates through coaching and guidance. This position requires strong technical expertise in Microsoft 365 technologies along with excellent analytical and communication skills.