QUALITY ANALYST : Telecom domain

Wipro

Pune

Job Description 2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain • Strong understanding of ISP repair flows and fault isolation • Ability to detect false closures and incorrect diagnostics • High attention to detail and analytical thinking • Knowledge of QA frameworks, scorecards, and audit tools • Effective feedback and communication sk ͏ Ensure call quality, technical accuracy, and compliance across ISP repair voice interactions.

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