NICE Cxone & IVA Implementation

Wipro

Hyderabad

30pm IST/ rotational Key Responsibilities: CXone & IVA Implementation • Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions. • Configure IVR, ACD, and routing strategies tailored to business needs. • Develop and maintain omnichannel experiences (voice, chat, email, SMS).

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