Lead Administrator (Support &Operations)

HCLTech

Mumbai

Job Summary ServiceNow SAM Tool SME – L2 Job Title: ServiceNow SAM Tool SME – L2 Experience: 6–8 Years Location: Mumbai / Hybrid (as applicable) Role Summary The ServiceNow SAM Tool SME – L2 will be responsible for the operational support, configuration, optimization, and continuous improvement of the ServiceNow Software Asset Management (SAM / SAM Pro) module. This role focuses on day‑to‑day SAM operations, license compliance, data quality, and L2 incident/problem support, working closely with L3 teams, vendors, and business stakeholders. Key Responsibilities SAM Operations & Support (L2) Provide L2 support for ServiceNow SAM-related incidents, service requests, and problems.