LEAD ADMINISTRATOR L2

Wipro

Pune

Job Description Role Purpose The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery. ͏ Areas of responsibility Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues. SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.