ITSM / ITSO Specialist for Pune and Hyderabad

Wipro

Pune

Job Description Job description — IT Service Management / IT Service Owner (ITSO) Analyst / Specialist Role summary To help ensure services are controlled, resilient, audit-ready, and aligned to processes, including IT Service Acceptance (ITSA), Business Impact Analysis (BIA) and service resilience tooling such as SCOTT and BRETT, plus operational workflow in ServiceNow (SNOW). Key responsibilities •     ITSM & Operational Control •     Manage and improve ITSM practices (incident, problem, change, request, service level management) in line with agreed standards in project •     Drive operational hygiene: ticket quality, prioritisation, stakeholder updates, and accurate reporting/MI. •     Support audit/compliance readiness through evidence collection, process adherence, and timely remediation actions.