INCIDENT MANAGER L1

Wipro

Mumbai

Job Description Do RESPONSIBILITIES • Drive the efficiency and effectiveness of the Incident Management process • Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer • Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle • Knowledge management activities - creation and sustenance • Meet the SLAs and other KPIs agreed and produce the Process Performance Reports • Ensuring Process adherence across the Account and extending the Support for Process audits and assessments.