FreeSWITCH, Kamailio, OpenSIPS, Asterisk & Migration experience on contact centre
Wipro
Hyderabad
FreeSWITCH, Kamailio, OpenSIPS, Asterisk & MIgration experience on contact centre Location - Hyderabad/Chennai/Bangalore/Pune/Mumbai or Bhubaneswar 70% Contact Centre/Telephony Engineer + 20% Linux/Automation Engineer + 10% Technical Business Analyst/Stakeholder Support role. Good understanding of SIP/VoIP networking Hands-on Linux administration skills Basic to intermediate Python automation skills Experience handling production incidents and escalations Ability to support a 24x7 global contact center environment Exposure to contact center modernization or migration programs REQUIRED QUALIFICATIONS 3+ years hands-on experience with an enterprise contact center platform (Genesys, NICE, Five9, Avaya, Cisco, or comparable) Working knowledge of SIP, RTP, and VoIP fundamentals in a multi-region enterprise environment Demonstrated experience troubleshooting call flows, routing logic, and media path issues Networking fundamentals: TCP/IP, DNS, routing, firewalls, QoS Hands-on experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or comparable open-source telephony components Prior participation in a contact center platform migration or replacement SIP debugging tooling: sngrep, sipgrep, Wireshark, HOMER Proficiency in Linux environments: service configuration, log analysis, command-line troubleshooting Proficiency in at least one scripting or programming language (Python, JavaScript, Bash, or comparable) Experience integrating systems via REST APIs and webhooks Experience with Git and standard deployment workflows Infrastructure as Code: Terraform, Ansible, or comparable Monitoring and observability tooling: Splunk, Grafana, Prometheus, Datadog SQL and relational database fundamentals Automated voice testing platforms (Cyara or comparable) Familiarity with AI-assisted contact center capabilities: virtual agents, intent-based routing, speech analytics Working practices Demonstrated ability to triage, prioritize, and resolve production issues under time pressure Ability to make documented progress against incomplete requirements and raise gaps promptly Clear written and verbal communication, including translating technical detail for non-technical stakeholders Effective collaboration across time zones and functions, including structured shift handover and supporting stakeholders in regions other than the resource's own Sound judgment on escalation thresholds and handover quality PREFERRED QUALIFICATIONS Familiarity with telecom regulatory requirements including call recording consent and data residency ITIL / ITSM framework familiarity ͏ Location - Hyderabad/Chennai/Bangalore/Pune/Mumbai or Bhubaneswar 70% Contact Centre/Telephony Engineer + 20% Linux/Automation Engineer + 10% Technical Business Analyst/Stakeholder Support role.