EMM Intune-MDM(Mobile Device Management) - L2

Wipro

Bengaluru

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Omnissa WorkspaceOne SaaS based solution Installation/Reinstallation of MDM components Trouble shooting remotely MDM related errors escalated by Ll and other teams. Monitor and analyze the application logs Support the DR Drills as and when required Manage Policy Groups Administer consistent policies across devices Analyze and report critical device information Creating and Maintenance of SSP for Client end users Implementing policies post approval in MDM System Backup management Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Troubleshooting Windows, Onsite Requirement, Experience in Airtwatch MDM security skill set Knowledge of APK and Android application configuration and remote management using airwatch and do security controls.