DELIVERY ASSURANCE MANAGER L1

Wipro

Bengaluru

Job Description Role Purpose The purpose of this role is to facilitate the successful delivery of critical projects within the organization by mitigating all the business, operational, contractual, technology and people risks before the start of the project delivery to ensure optimal client engagement and achievable business objectives ͏ Do Create and implement the Delivery Assurance framework for a BU/ SL Develop, review and execute the Delivery Assurance (DA) Governance and Compliance framework Establish DA strategic roadmap and guidelines including performance parameters for the team to mitigate all possible issues, business risks to enable delivery to client as per the framework Incorporate a multi-dimensional view of the deals across risk management, talent, operational performance etc. t. people, certifications, background checks, contracts etc Assist the Technical Manager in day to day management of the company s Quality Management Systems and technical support activities manufacturing site and SME sales team Draft, evaluate, negotiate, validate and execute contract from delivery compliance & assurance lens between Wipro & its clients by understanding the SoW with the client Provide feedback to the pre-sales and delivery team wherever to mitigate risk with respect to all contractual clauses Periodic cadence with the sales, pre-sales and delivery team to ensure the contract is aligned to project deliverables and is 100% secure before the contract is signed officially ͏ Enablement and governance of the delivery assurance operations in line with Wipro objectives Coordination with the customer & internal stakeholders to understand the requirement & vet the contract terms accordingly Provide inputs on the SLA terms, review mechanism, headcount on project, cost etc so as to provide for a win-win situation Coordinate with Risk Management Team, Operations, Quality Assurance team and relevant stakeholders to support customer reviews including follow ups and corrective actions Assist with regulatory bodies and external vendors/customers as per the requirements Ensuring all solutions comply with legal regulations of the organization and the clients Execution practices are reviewed & bought in line with the inputs from DA team Ensure that there are no financial leakages before the contract is finally signed & executed between the client & Wipro ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.