APPLICATION ARCHITECT -Genesys Cloud Contact Center Admin

Wipro

Gurugram

Job Description Required Skills & Experience Experience 10+ years of IT experience with at least 7 years in Contact Centre technologies. Proven expertise in one or more of the following: Genesys Cloud CX / Engage Cisco Webex Contact Centre / UCCE / UCCX NICE CXone Microsoft Dynamics 365 Contact Centre Experience delivering enterprise-scale omnichannel customer experience solutions. Strong understanding of contact centre operations, customer journeys, routing strategies, and workforce optimization.