ADMINISTRATOR L3(CONTRACT)

Wipro

Hyderabad

Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs. Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures.